Features
All your online reviews in one place
Save time and know what your guests are saying about you publicly by having online reviews from multiple sources collected and analysed in your GuestRevu account
Caring support
Our support team is here for you no matter how big or small the issue. Contact them via phone, email or online chat
Set different date ranges
View and analyse your property's performance over a week, month, quarter or custom time period
Respond to reviews
Save time responding to your online reviews with one-click respond at source button and a management response starter template
Integrations
Reduce your workload by sending surveys automatically after checkout with Property Management System (PMS) integration, and use your data across your tech stack with customer relationship management (CRM) and other hotel software integrations
Group Property data
Monitor the scores that guests give to different areas of service at each property to optimise your group operations, and compare performance across your whole group or subsets of properties
Regular email reports
Get insights based on your data to see where you’re exceeding expectations and what still needs to be improved delivered to your inbox weekly or monthly
Tripadvisor integration
Our Platinum Partnership means guests can easily publish reviews straight to Tripadvisor from an integrated section in your surveys without having to log in or even be a member
Google Reviews integration
Increase review volume on Google and positively impact search rankings by encouraging guests to go straight from your survey to Google Reviews
Custom Branded surveys
Customisable surveys adhere to your brand's look and feel, while asking the questions your business needs answers to
Smart survey logic
Dynamic smart surveys ask relevant questions based on guests' prior answers to drill down to the heart of your guests' experiences
Unlimited users
Give as many team members as you like access to whichever parts of GuestRevu you choose so they can get the information and insights that they need without compromising your account’s security
Customisable alerts
Receive alerts for feedback that meet criteria you set on a range of triggers, including high or low scores, booking source, guest demographic and more
Convenient reporting
Access in-depth guest intelligence reports online at any time, so you can slice and dice your data to identify actionable insights for your next project or meeting
Easy-to-use dashboard
Easily track your guest feedback and reviews over time, gauge guest sentiment and monitor important scores and KPIs right on your dashboard
Advanced filtering
View the data that’s most valuable to you. Segment your data by date range, room type, review source, sentiment and more, and your filter preferences will reflect throughout the app
Competitor data
Benchmark your property against your chosen competitors and dig into the details of what sets your property apart
Sentiment analysis
See at a glance how many of your guests left positive, negative or neutral reviews online, and dig into the semantics of your reviews to understand what keywords appear most often and in what context
Multi-language surveys
Let guests choose which language to view your surveys in so guest insights don’t get lost in translation
Multiple surveys
Send pre-stay surveys make guests' stays even better, in-stay surveys to check you have met expectations while they are still with you, or send different surveys depending on stay length, room number or type, activities engaged in, or any combination of factors captured by your PMS
Guest Review History
Personalise your guests’ experiences on property with the help of guest profiles that associate reviews with specific guests and allow preferences to easily be recorded for future reference
Track milestones
Visualise the impact of changes at your property on guest experience by placing custom milestone markers on time-based reports
Set targets
Maintain a high standard of customer satisfaction by assigning targets that you would like to see your primary service and GuestRevu ratings reach and exceed
Any-time surveys
Ask for feedback when where and how it works for you and your guests with any-time surveys that can be accessed via a link (in emails or on your website), on a guest's own device via QR codes (printed on menus or placed in rooms), or on a tablet pre-configured with your survey (at a kiosk near reception)
Service tickets
Quickly and easily create tasks, assign them to staff members, keep track of priorities and monitor performance
Primary service ratings
Discover areas where you over- and underperforming, like room quality, staff service and cleanliness
Default survey
A pre-built survey with the most important questions to ask your guests, created using the best practices we have learnt from sending out over a million surveys
Instant notifications
Receive an email as soon as a guest responds to a survey or an online review is posted